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Terms of Service

HandyHands209 — Residential Cleaning · Handyman · Commercial Cleaning

These Terms of Service (“Terms”) govern your use of the HandyHands209 platform and services. By booking any service through HandyHands209, you agree to these Terms.

1. Services Provided

HandyHands209 is a local marketplace platform that connects customers in the Modesto / 209 area with vetted independent service providers (“Freelancers”) for the following services:

  • Residential Cleaning— standard cleaning, deep cleaning, move-in/out, rental turnovers, and related residential services.
  • Handyman Services— repairs, assembly, installation, minor maintenance, and related tasks.
  • Commercial Cleaning— routine office, retail, medical clinic, restaurant, and light commercial cleaning (including recurring contracts).

All Freelancers are independent contractors, not employees of HandyHands209.

2. Booking & Payment

  • A $25 deposit is required to secure your appointment and will be deducted from the final invoice.
  • Full payment is due upon completion of the service via our secure Stripe gateway.
  • No cash payments to Freelancers are permitted for the base service (tips are allowed and optional after the job is completed).
  • Prices shown are estimates. Final cost is based on actual time, scope, property size, and condition.
  • For Handyman services, customers are responsible for providing materials unless arranged through the platform (materials provided by the platform will be billed at cost plus 10%).

3. Billing Policy

  • Minimum billing time: 1 hour.
  • Hourly rates are billed in 30-minute increments after the first hour.
  • Commercial Cleaning may use flat monthly rates, square-footage pricing, or recurring contract pricing as detailed in the service agreement.

4. Cancellations & Refunds

  • Cancel or reschedule with 24+ hours advance notice — full deposit refund.
  • Less than 24 hours notice — $25 deposit is forfeited.

5. Freelancer Status

All Freelancers (residential cleaners, handymen, and commercial cleaners) are independent contractors. HandyHands209 confirms qualifications of providers but does not guarantee their work beyond facilitating the connection.

6. Customer Responsibilities

  • Provide safe access and clear instructions to the assigned Freelancer.
  • Secure all pets and valuables.
  • Inform us of any special requests or access requirements at the time of booking.
  • For Commercial Cleaning: provide necessary key codes, alarm information, security protocols, and any required insurance or access verification.

7. Liability & Satisfaction

  • Not satisfied with the service? Contact us within 24 hours of completion. We will arrange a free re-service or issue a refund, at our sole discretion.
  • We are not liable for damage caused by pre-existing conditions, client negligence, or normal wear and tear.
  • HandyHands209 maintains commercial general liability insurance. Freelancers maintain their own appropriate insurance.

8. Privacy

We respect your privacy. We only share necessary information (address, instructions, and access details) with the assigned Freelancer to complete the booked service. See our Privacy Policy for full details.

9. SMS/Text Messaging Terms

HandyHands209 offers an optional SMS program (“HandyHands209 Booking Notifications”) that sends transactional, booking-related text messages — booking confirmations, appointment reminders, pro on-the-way and arrival updates, schedule changes and cancellations, and (for Freelancers) job offers, assignment updates, and payout notices. Consent is collected via an unchecked-by-default checkbox at account signup or from your account's notification settings, and is not a condition of purchasing any goods or services.

  • Message frequency varies based on your account and booking activity.
  • Message and data rates may apply.
  • Reply STOP to cancel at any time; reply HELP or email info@handyhands209.com for help.
  • Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See the full program terms at SMS Program Terms and the SMS section of our Privacy Policy.

10. Changes to Terms

We may update these Terms from time to time. Your continued use of the platform after changes constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of the State of California. Any disputes shall be resolved through good-faith mediation in Modesto, Stanislaus County, California.

12. Freelancer Membership & Performance (“No Membership”)

There is no membership fee to join HandyHands209 as a Freelancer. However, to keep an active listing a Freelancer must complete a minimum of 3 paid gigs per calendar month from their own organic clients (clients they bring onto the platform themselves). Recurring clients and repeat bookings from organic clients count toward this total.

If the 3-gig monthly minimum isn't met, a $49 monthly membership feeis automatically deducted from the Freelancer's next payout or bank account until the minimum is met again. This requirement applies within the first 90 days of onboarding and every calendar month thereafter.

Thank you for choosing HandyHands209 — your local 209 solution for residential, commercial, and handyman services. Questions? Email us at info@handyhands209.com.